{"id":1565,"date":"2018-02-19T18:21:09","date_gmt":"2018-02-19T17:21:09","guid":{"rendered":"https:\/\/www.italy-travels.it\/?page_id=1565"},"modified":"2019-02-21T17:37:58","modified_gmt":"2019-02-21T16:37:58","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.italy-travels.it\/fr\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"

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FAQ \u2013 R\u00c9SERVER AVEC ITALY TRAVELS<\/h1>\n

[\/et_pb_text][et_pb_toggle title=\u00a0\u00bbPourquoi est-il utile de r\u00e9server l\u2019entr\u00e9e \u00e0 un mus\u00e9e?\u00a0\u00bb closed_toggle_text_color=\u00a0\u00bb#000000″ icon_color=\u00a0\u00bb#000000″ _builder_version=\u00a0\u00bb3.0.105″ title_font=\u00a0\u00bb|600|||||||\u00a0\u00bb text_orientation=\u00a0\u00bbleft\u00a0\u00bb]<\/p>\n

\nL\u2019avantage de r\u00e9server est que cela permet d\u2019\u00e9viter les files d\u2019attente \u00e0 l\u2019entr\u00e9e des mus\u00e9es, en allant directement \u00e0 la caisse des r\u00e9serv\u00e9s avec le bon et en \u00e9conomisant donc du temps qui peut \u00eatre consacr\u00e9 \u00e0 l\u2019int\u00e9rieur du mus\u00e9e.<\/p>\n

[\/et_pb_toggle][et_pb_toggle title=\u00a0\u00bbLe billet avec r\u00e9servation est-il plus cher?\u00a0\u00bb closed_toggle_text_color=\u00a0\u00bb#000000″ icon_color=\u00a0\u00bb#000000″ _builder_version=\u00a0\u00bb3.0.105″ title_font=\u00a0\u00bb|600|||||||\u00a0\u00bb text_orientation=\u00a0\u00bbleft\u00a0\u00bb]<\/p>\n

\nOui le billet avec r\u00e9servation a un co\u00fbt plus \u00e9lev\u00e9 qui varie en fonction de la politique de prix du mus\u00e9e. Italy Travels applique une commission de r\u00e9servation en ligne qui varie de 2 \u00e0 5 euros par billet en fonction du mus\u00e9e.<\/p>\n

[\/et_pb_toggle][et_pb_toggle title=\u00a0\u00bbComment faire pour r\u00e9server?\u00a0\u00bb closed_toggle_text_color=\u00a0\u00bb#000000″ icon_color=\u00a0\u00bb#000000″ _builder_version=\u00a0\u00bb3.0.105″ title_font=\u00a0\u00bb|600|||||||\u00a0\u00bb text_orientation=\u00a0\u00bbleft\u00a0\u00bb]<\/p>\n

\nIl est possible d\u2019effectuer une r\u00e9servation sur les sites d\u2019Italy Travels en s\u00e9lectionnant le mus\u00e9e que l\u2019on veut visiter et en choisissant donc la date et l\u2019heure, qui devront \u00eatre respect\u00e9es. La proc\u00e9dure de r\u00e9servation est simple et rapide et se fait en deux clics.<\/p>\n

[\/et_pb_toggle][et_pb_toggle title=\u00a0\u00bbEst-il possible de payer directement au mus\u00e9e?\u00a0\u00bb closed_toggle_text_color=\u00a0\u00bb#000000″ icon_color=\u00a0\u00bb#000000″ _builder_version=\u00a0\u00bb3.0.105″ title_font=\u00a0\u00bb|600|||||||\u00a0\u00bb text_orientation=\u00a0\u00bbleft\u00a0\u00bb]<\/p>\n

\nNon. Le billet r\u00e9serv\u00e9 doit \u00eatre pr\u00e9pay\u00e9 au moment de la r\u00e9servation.<\/p>\n

[\/et_pb_toggle][et_pb_toggle title=\u00a0\u00bbQuelles sont les modalit\u00e9s de paiement?\u00a0\u00bb closed_toggle_text_color=\u00a0\u00bb#000000″ icon_color=\u00a0\u00bb#000000″ _builder_version=\u00a0\u00bb3.0.106″ title_font=\u00a0\u00bb|600|||||||\u00a0\u00bb title_text_align=\u00a0\u00bbleft\u00a0\u00bb body_text_align=\u00a0\u00bbleft\u00a0\u00bb text_orientation=\u00a0\u00bbjustified\u00a0\u00bb open=\u00a0\u00bboff\u00a0\u00bb]<\/p>\n

\n
\n
Oui. Il est toujours possible de nous \u00e9crire un mail ou de demander un second envoi, ou de nous appeler. Il est \u00e9galement possible de t\u00e9l\u00e9charger le bon \u00e0 chaque moment depuis l\u2019accueil du site web o\u00f9 a \u00e9t\u00e9 faite la r\u00e9servation en ins\u00e9rant le num\u00e9ro d\u2019ordre et l\u2019adresse email.<\/span><\/div>\n<\/div>\n<\/div>\n

[\/et_pb_toggle][et_pb_toggle title=\u00a0\u00bbQu\u2019est-ce que je re\u00e7ois apr\u00e8s la r\u00e9servation?\u00a0\u00bb closed_toggle_text_color=\u00a0\u00bb#000000″ icon_color=\u00a0\u00bb#000000″ _builder_version=\u00a0\u00bb3.0.105″ title_font=\u00a0\u00bb|600|||||||\u00a0\u00bb text_orientation=\u00a0\u00bbleft\u00a0\u00bb]<\/p>\n

\nUne fois la proc\u00e9dure de r\u00e9servation en ligne termin\u00e9e, un premier mail vous sera envoy\u00e9 \u00e0 l\u2019adresse inscrite dans le formulaire de r\u00e9servation. Ceci repr\u00e9sente la copie de l\u2019ordre. Un deuxi\u00e8me mail arrivera contenant le bon. L\u2019envoi du bon n\u2019est pas automatique, un d\u00e9lai est n\u00e9cessaire pour travailler la demande, en g\u00e9n\u00e9ral quelques heures. Si la r\u00e9servation est effectu\u00e9e la nuit ou un jour feri\u00e9, le bon sera envoy\u00e9 le jour suivant.<\/p>\n

[\/et_pb_toggle][et_pb_toggle title=\u00a0\u00bbDois-je imprimer le bon ou puis-je le montrer sur un support mobile au mus\u00e9e ou au guide?\u00a0\u00bb closed_toggle_text_color=\u00a0\u00bb#000000″ icon_color=\u00a0\u00bb#000000″ _builder_version=\u00a0\u00bb3.0.106″ title_font=\u00a0\u00bb|600|||||||\u00a0\u00bb text_orientation=\u00a0\u00bbleft\u00a0\u00bb open=\u00a0\u00bboff\u00a0\u00bb]<\/p>\n

\nLe bon doit toujours \u00eatre imprim\u00e9 sauf pour les mus\u00e9es d\u2019\u00e9tat de Florence, Galerie Borghese \u00f2 Rome et pour les tours guid\u00e9s de groupe ou priv\u00e9s. Dans tous ces cas il est suffisant de montrer le bon sur un support mobile.<\/p>\n

[\/et_pb_toggle][et_pb_toggle title=\u00a0\u00bbSi je perds le bon, puis-je le r\u00e9imprimer ou le redemander?\u00a0\u00bb closed_toggle_text_color=\u00a0\u00bb#000000″ icon_color=\u00a0\u00bb#000000″ _builder_version=\u00a0\u00bb3.0.105″ title_font=\u00a0\u00bb|600|||||||\u00a0\u00bb body_text_align=\u00a0\u00bbleft\u00a0\u00bb text_orientation=\u00a0\u00bbleft\u00a0\u00bb]<\/p>\n

\nOui. Il est toujours possible de nous \u00e9crire un mail ou de demander un second envoi, ou de nous appeler. Il est \u00e9galement possible de t\u00e9l\u00e9charger le bon \u00e0 chaque moment depuis l\u2019accueil du site web o\u00f9 a \u00e9t\u00e9 faite la r\u00e9servation\u00a0 en ins\u00e9rany le num\u00e9ro d\u2019ordre et l\u2019adresse email.<\/p>\n

[\/et_pb_toggle][et_pb_toggle title=\u00a0\u00bbQuelles sont les diff\u00e9rentes modalit\u00e9s de visite d\u2019un mus\u00e9e?\u00a0\u00bb closed_toggle_text_color=\u00a0\u00bb#000000″ icon_color=\u00a0\u00bb#000000″ _builder_version=\u00a0\u00bb3.0.106″ title_font=\u00a0\u00bb|600|||||||\u00a0\u00bb title_text_align=\u00a0\u00bbleft\u00a0\u00bb text_orientation=\u00a0\u00bbjustified\u00a0\u00bb]<\/p>\n

\nNous offrons diff\u00e9rentes modalit\u00e9s de visites: le billet d\u2019entr\u00e9e sans attente, le billet cumul\u00e9 avec l\u2019audioguide, la visite guid\u00e9e de groupe, la visite avec un guide priv\u00e9.<\/p>\n

[\/et_pb_toggle][et_pb_toggle title=\u00a0\u00bbQuelle diff\u00e9rence y a-t-il entre une visite de groupe et une visite priv\u00e9e?\u00a0\u00bb closed_toggle_text_color=\u00a0\u00bb#000000″ icon_color=\u00a0\u00bb#000000″ _builder_version=\u00a0\u00bb3.0.106″ title_font=\u00a0\u00bb|600|||||||\u00a0\u00bb title_text_align=\u00a0\u00bbleft\u00a0\u00bb text_orientation=\u00a0\u00bbjustified\u00a0\u00bb open=\u00a0\u00bboff\u00a0\u00bb]<\/p>\n

\nEn r\u00e9servant un tour guid\u00e9 de groupe, le visiteur adh\u00e8re \u00e0 un groupe d\u00e9j\u00e0 form\u00e9 et avec le groupe il visite le mus\u00e9e en \u00e9coutant l\u2019explication du guide. Si le groupe d\u00e9passe les 10 participants, chaque visiteur sera muni de radios pour b\u00e9n\u00e9ficier d\u2019une meilleure \u00e9coute du guide. Si en revanche il pr\u00e9f\u00e8re avoir l\u2019exclusivit\u00e9 du guide ou effectuer un tour avec des caract\u00e9ristiques personnalis\u00e9es (itin\u00e9raires th\u00e9matiques. parcours pour enfants, parcours pour handicap\u00e9s), il est possible de choisir un tour priv\u00e9 avec un guide personnel.<\/span><\/p>\n

[\/et_pb_toggle][et_pb_toggle title=\u00a0\u00bbQui sont les guides d\u2019Italy Travels?\u00a0\u00bb closed_toggle_text_color=\u00a0\u00bb#000000″ icon_color=\u00a0\u00bb#000000″ _builder_version=\u00a0\u00bb3.0.105″ title_font=\u00a0\u00bb|600|||||||\u00a0\u00bb text_orientation=\u00a0\u00bbleft\u00a0\u00bb]<\/p>\n

\nLes guides touristiques d\u2019Italy Travels ont \u00e9t\u00e9 test\u00e9es et s\u00e9lectionn\u00e9es par notre bureau responsable de l\u2019organisation des itin\u00e9raires guid\u00e9s. Italy Travels a des rapports de collaboration multiples avec des centres de guide sp\u00e9cialis\u00e9s qui garantissent la couverture des services de guide m\u00eame en cas d\u2019impr\u00e9vu last minute. Nos guides sont toutes expertes dans les mati\u00e8res historico-artistiques, reguli\u00e8rement et massivement autoris\u00e9es par la province de la ville o\u00f9 il oeuvrent.<\/p>\n

[\/et_pb_toggle][et_pb_toggle title=\u00a0\u00bbComment puis-je contacter Italy Travels?\u00a0\u00bb closed_toggle_text_color=\u00a0\u00bb#000000″ icon_color=\u00a0\u00bb#000000″ _builder_version=\u00a0\u00bb3.0.105″ title_font=\u00a0\u00bb|600|||||||\u00a0\u00bb title_text_align=\u00a0\u00bbleft\u00a0\u00bb text_orientation=\u00a0\u00bbjustified\u00a0\u00bb]<\/p>\n

\nVous pouvez nous envoyer un mail \u00e0 info@italy-travels.it<\/a> ou nous contacter\u00a0 au +39 055 2670402. Notre service clients est actif du lundi au vendredi, de\u00a0 8,30 \u00e0 18,30. Le samedi de 8,30 \u00e0 16,30 et le dimanche de 9,00 \u00e0 15,00. Pendant cet horaire, est disponible aussi le service de chat en ligne,\u00a0 pour une assitance rapide en ligne pendant la navigation.<\/p>\n

[\/et_pb_toggle][et_pb_toggle title=\u00a0\u00bbLes jours feri\u00e9s puis-je contacter Italy Travels?\u00a0\u00bb closed_toggle_text_color=\u00a0\u00bb#000000″ icon_color=\u00a0\u00bb#000000″ _builder_version=\u00a0\u00bb3.0.105″ title_font=\u00a0\u00bb|600|||||||\u00a0\u00bb title_text_align=\u00a0\u00bbleft\u00a0\u00bb text_orientation=\u00a0\u00bbjustified\u00a0\u00bb]<\/p>\n

\nItaly Travels est toujours ouvert sauf le 25 d\u00e9cembre et le 1 janvier, jours pendant lesquels les mus\u00e9es sont ferm\u00e9s et ne sont pas disponibles des tours guid\u00e9s. Pendant ces deux jours l\u2019assistance est garantie juste par email.<\/p>\n

Pendant les autres jours feri\u00e9s du calendrier, nos bureaux sont ouverts avec un horaire r\u00e9duit en fonction du type de festivit\u00e9.<\/p>\n

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Italy Travels S.r.l. – <\/strong>TOUR operatorR<\/strong><\/h4>\n

P.IVA 06134820486 | Via de’ Ginori 9, 50123 – Florence | Tel. +39 055 2670402 | E-mail: info@italy-travels.it \u00a0@italytravels1<\/a><\/span><\/p>\n

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Suivez-nous sur<\/strong><\/h4>\n

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FAQ \u2013 R\u00c9SERVER AVEC ITALY TRAVELS L\u2019avantage de r\u00e9server est que cela permet d\u2019\u00e9viter les files d\u2019attente \u00e0 l\u2019entr\u00e9e des mus\u00e9es, en allant directement \u00e0 la caisse des r\u00e9serv\u00e9s avec le bon et en \u00e9conomisant donc du temps qui peut \u00eatre consacr\u00e9 \u00e0 l\u2019int\u00e9rieur du mus\u00e9e. 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